Standard Returns Policy

If your order has been received in an unsatisfactory or damaged condition, you may be entitled to return your items within 24 hours of receipt, free of charge. You will be refunded for the amount paid for the product excluding any shipping costs. Please see exclusions and restrictions below:

  • Due to COVID-19 SOPs, returns are not accepted therefore be careful when selecting your items.
  • Items purchased during promotions or activations. Please check the terms & conditions of the promotion before placing your order as the returns policy may vary during promotional periods.
  • We do not accept returns of Beyond Beauty By Saher products purchased from other retailers, please contact your retailer directly


Damaged Items

If your order has been received in an unsatisfactory condition, please let us know within 24 hours of your order being received. Please email photos and your order number to with the subject heading DAMAGED ITEM. Please note we cannot consider cases reported after 24 hours of the receipt of your items. Please do not dispose of the items as you may need to return them to be eligible for a refund.

Please note, our lashes are handmade, so discrepancies may occur. If the lashes differ from one another in regard to hair assignment, this may not constitute as damage.

Missing Items

If your order has been received with a missing item, please contact us at with the subject heading MISSING ITEM along with your order number so we can review this, please contact us within 24 hours of receiving your order. Cases reported after this timeframe may not be eligible for review.


Returns Policy Black Friday Promotion

All Black Friday Sales are Final – there will be a strict no returns policy for any items purchased as part of the Black Friday promotion. This includes all discounted products purchased from Wed 27th Nov – Sat 30th Nov 9AM. Start and end time subject to change.


You will receive a confirmation email when your order is complete. Your tracking information will be sent via email when your order has been processed. If you have not received your order confirmation please check your junk mail. If still not received please contact

Order not received

We will do our best to get your products to you at your earliest convenience, if your order has not reached you within 7 days of processing, please email with the subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you. Please expect a delay in shipping during peak periods including launches and promotions.

Order Cancellation

We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your items.

Policy Misuse

We monitor return activity for abuse and reserve the right to limit returns or exchanges






My Cart


Recently Viewed


Great to see you here !

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

Already got an account?


Translate »